In a highly competitive environment, companies must achieve the market share necessary to be profitable and produce profits. This can only be achieved with a significant customer loyalty that at the same time are responsible for winning new customers, recommending our establishment.
For the customer to want to return to our establishment, must perceive a level of “excellence” difficult to surpass by the competition.
Being a family business, we must give great importance to the personal treatment of the client. This already helps us to be differentiated from many of our competitors. We must make the most of this advantage and make the customer feel that he is king for us.
All of the customer’s wishes must be met with the utmost diligence. Never let the customer perceive that any of his wishes can be a difficult problem to solve.
In order to obtain the desired levels of quality it will be essential to have a precise system of procedure manuals and to control it, a reliable and measurable system of quality indicators.
Any possible faults must be dealt with with the utmost diligence and the department heads will be informed of them in order to act accordingly. Failures should be used to win customers. They attach great importance to the correct handling of errors.
For this we will work on the following objectives:
- To get an evaluation of your stay as ‘excellent’ by all clients.
- Achieve error detection as quickly as possible (avoid by any means that a complaint is detected after the customer’s departure)
- Take advantage of our team’s ideas and customer feedback
- Improve our customer database, which records customer preferences and possible problems you may have had.
EMPLOYMENT AND SOCIAL
All members of the organization must feel involved and responsible in the achievement of the objectives and commit to contribute the maximum effort.
In order to achieve this, a good employment policy in the company is important, protecting each and every one of our employees, avoiding injustices, complying with all legal regulations, and helping them to feel happy in their jobs, as well as making it easier for them to reconcile work and family life.
All this is achieved through a direct and personal treatment with all the workers, trying to know their problems and try to help them to solve them.
Special mention is made of the protection of minors, assuming the commitment on the part of the organisation, through its director, to safeguard the rights of minors, and to denounce all those actions that are detected in the environment and in the organisation itself, which may endanger the well-being of minors.
We also express a deep rejection of harassment at work and sexual harassment or harassment based on sex, and their commitment to the prevention and eradication of these behaviours. We are totally opposed to the use of personal data that involves the processing of illicit data, which could undermine the right to privacy and privacy of employees.
We firmly show our commitment to the protection of personal data, necessary to safeguard the fundamental right to honor and personal and family privacy of individuals. Consequently, the principles of article 5 of the General Data Protection Regulations will be respected and the processing of personal data of its workers that may imply an increase in the risk of conduct constituting harassment will be minimised. In any case, the possible impact in terms of gender of the processing we carry out will be taken into account”.
In such a globalized world, we see of utmost importance the commitment to safeguarding our local environment, promoting local activities and businesses, and collaborating with our closest society, through aid, donations and collaborations.
To this end, we will work on the following objectives:
- To increase every day the formation of the personnel. This must be eminently practical and enjoyable, so as not to be boring.
- To promote the labour integration of people with difficulties.
- Protect the minor in all areas
- Promote the personal and professional development of workers
- Favour total interdepartmental communication
- Encourage the purchase of local food products to boost our economy, as well as promote businesses in the area (bars, restaurants, shops …)
Collaborate with local entities and organizations that promote social actions and protect the environment.
The hotel Bonsol expresses its desire and assumes the commitment towards its clients, its collaborators and towards the society in general to develop its activities improving in a continuous way the respect for the environment, taking this ecological attitude beyond the demands of the current environmental legislation, implanting the opportune preventive measures and contributing in this way to the sustainable development of its surroundings.
To this end, it will act on the basis of the following environmental principles:
Taking the measures of action, control and correction necessary to know how to prevent and progressively reduce the impact of the company’s activities on the environment.
In accordance with the principle of continuous improvement, go beyond strict compliance with current legal regulations on environmental matters.
Promote training and environmental information for those involved in the management and operation of the Bonsol hotel facilities, linking appropriate programmes so that respect for the environment is an essential element in the development of the company’s activities.
To apply, as far as possible, the available technical improvements to minimise emissions and pollutant discharges, to ensure the correct management of waste, and to reduce the consumption of energy, water, materials and dangerous substances.
Encourage internal and external environmental communication with criteria of transparency, inform customers of environmental protection measures taken and how they can collaborate.
Inform suppliers and subcontractors of the environmental criteria required by the Bonsol Hotel, and incorporate environmental criteria in the products consumed.
To measure, review and correct compliance with the company’s environmental principles in order to prevent accidents that could affect the environment and thus ensure environmental protection as a tool for improvement and as a strategic factor for development.
Collaborate with public authorities in the establishment of emergency procedures in the event of accidents affecting the environment.
Contribute to curbing global warming by compensating for the CO2 emitted directly and indirectly by the activity. To this end, it allocates economic resources to sustainable reforestation (200,000 trees).
The management of Hotel Bonsol is committed to periodically reviewing this policy for its updating and to communicate our policy to those who work with us.